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Returns Policy
04
Aug
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is “No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
You will always find the relevant terms on the product page (Return Policy tab).
Returns Policy per Category
- SMADO Mall items: 14 Days; Return and refund/replacement. No questions asked.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement. No questions asked.
- SMADO Mall items: 14 Days; Return and refund/replacement. No questions asked.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement. No questions asked.
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- For device-related issues after usage please contact the brand warranty provider directly (if applicable).
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Non-returnable
- SMADO Mall items: 14 Days; Return and refund/replacement. No questions asked.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement. No questions asked.
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Non-returnable
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- For device-related issues after usage please contact the brand warranty provider directly (if applicable).
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- For device-related issues after usage please contact the brand warranty provider directly (if applicable).
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Non-returnable
- SMADO Mall items: 14 Days; Return and refund/replacement.
- Non-SMADO Mall items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is “No longer needed”
- If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
SMADO Mall items: 14 Days; Return and refund/replacement.
Non-SMADO Mall items: 7 Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
* 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
* For device-related issues after usage please contact the brand warranty provider directly (if applicable).
SMADO Mall items: 14 Days; Return and refund/replacement.
Non-SMADO Mall items: 7 Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.